IVR
PROTEI IVR is a flexible Interactive Voice Response solution that can help companies of any size to cut costs while improving customer service, or even generate revenue from premium voice services.
How many calls to your customer support staff involve simple, routine enquiries? A large proportion of these could easily be dealt with by PROTEI IVR, freeing up valuable staff resources and cutting call queuing time.
IVR can respond to your customers’ calls round the clock, allowing you to provide 24-hour service with minimal outlay.
A flexible, user-configurable voice menu lets you combine all your services under one telephone number.
Total compatibility with all our systems means the IVR can be used as an interface to activate any other service from the PROTEI Service Platform. See system features for more details.
PROTEI IVR:
- Enhance customer service while cutting costs
- Reduce call queuing time, free up resources
- External database connection for dynamic info services
- Integrates with all PROTEI Service Platform solutions
- Easily create voice menus through online interface
- Vast range of potential revenue-generating applications
Protei IVR white paper
- IMS compatible
- TDM and IP networks
- Simple administration
- Highly flexible
- SS7, EDSS-1, SIP, H.323
more features
PROTEI IVR is ideal not only for enhancing customer support, it is also a powerful solution for providing a wide range of premium-rate services.
Using an external database, PROTEI IVR can provide dynamic information services such as weather, stock reports, and currency rates.